Shipping & Delivery
Each shipment contains, the products(s) ordered, the relative accompanying shipping document/invoice, any accompanying documentation required by the country to which it is being shipped,any informational and marketing materials.
The Products purchased on the web site from the Vendor can be delivered to the Customer’s requirement address, the products purchased will be delivered by the courier identified by the Vendor to the shipping address indicated by the Customer on the order with insured shipping.When the merchandise is received at your home, please check the integrity of the packages at the time of the delivery by the courier. In the case of problems, point them out to the courier, make sure they are noted exactly and reject the delivery. Otherwise, you may lose your rights in this regard.
Delivery to a sales point with which the Vendor has an agreement for pick-up by the customer, only in the case where this option is specifically provided, the Products purchased can be delivered to a sales point with which the Vendor has an agreement and which you can select at the time of the Order. See the Shipments section for additional information about costs, times, shipping methods and countries served.When the products purchased are delivered to the sales point, you will be notified by e-mail and, from that moment, you will have 10 working days to pick-up the Products on your Order, according to the methods described in the Order Confirmation, failure to pick-up during this period will result in the cancellation of the order by the Vendor and the refund of the entire sum previously paid. The refund will be made to your credit card or Paypal account depending on the payment system selected during the online purchase.
Order Monday to Thursday before 12 noon (Madrid time) and your goods will be delivered at your chosen address within 48 hours. Any orders made after that time will leave our warehouses on the next business day.
Currently we do not ship to the Canary Islands, Ceuta and Melilla
Delivery is made by UPS courier within 24-48 hours, so make sure there is someone at home to receive the order on the expected delivery days. Orders placed on Friday Saturdays, Sundays or Spanish public holidays will be processed on the next working day.
LOHE products are delivered by UPS courier to your home, workplac:e or Kiala delivery points, wherever is most convenient for you.