Return guarantee
Return period
In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, the client has a return period of fifteen days natural from the receipt of the goods.
Christmas Special:
We are extending the deadline for returns and exchanges on all orders placed from 11/30/22 through 1/31/23.
All returns must be sent to the following address:
LOHE INTERNACIONAL, S.A.
Ctra. Logroño N.232, Km 247B. Pol. Ruiseñores I, nave 6
50.011 Zaragoza (España)
The right of return can not be used when there are clear indications of products that have been used for a long time (more than a few minutes). It is mandatory to return the corresponding products correctly, in their original, perfect condition for later sale (without defects or stains caused by the customer) and together with their corresponding accessory(s).
Can not accept any package that lacks some identifying elements of the sender (name, surname, address, order number). About return of the products or services requested.
Amounts will be deposited in the customer's bank within a maximum period of 15 days from the exercise of the right of return.
Shipments against reimbursement will not be accepted. In if any doubt. You can send a request to our customer service department at the phone number (+34) 976-775005, or by sending an email to info@loheshop.com where they will provide instructions for the return and shipping in the package.
If it is a return of a Spanish order, free return postage.
If it is a return of the cost of return the parcel outside Spain, will be paid by the costumer.
If the expiration date has expired, LOHE INTERNACIONAL, S.A. reserves the right to ask the customer for all the necessary information so that the corresponding refund is made.
If the client has succeeded in his account at LOHESHOP.COM, with priority. In all cases, send an email to the customer informing him of the refund.