General Terms and Conditions of Sale

The offer and sale of products on the web site www.loheshop.com are governed by these General Conditions of Sale.

The Customer is obligated to read these general conditions of sale carefully before placing an order. Sending the purchase order implies that you are fully aware of, and expressly accept, the above-mentioned general conditions of sale and the terms on the Order Form.
Once the online purchase is concluded, the Customer is required to print and keep these general conditions of sale and the relative order for, which he has already reviewed and accepted.

About modification and updating, the Vendor may make changes or amendments to these General Conditions of Sale at any time. Therefore, we will ask the customer to accept only the General Conditions of Sale in force at the time of the purchase. The new General Conditions of Sale will be effective from the date of publication on the website www.loheshop.com and in relation to purchase orders submitted after that date.

1. Object

The object of these General Conditions of Sale is the sale of products made online through the eCommerce service of the site www.loheshop.com.
The products on the site can only be purchased and delivered in the countries listed on the Order Form. Any orders for shipment outside of these countries will be automatically rejected during the order processing procedure.

2. Subjects

The offers of products on the site www.loheshop.com are intended for adult customers.

If you are below age 18, you must have the permission of one of your parents, or a legal guardian, before you can purchase on the site www.loheshop.com .

Remember: this is always the case, not only for our site but for all the sites that you visit on the Internet: always ask for your parents’ help if you see, or are asked for, information you do not understand when surfing the Internet.
By placing an order on this web site, you are guaranteeing us that you are an adult (18 years old) and have the legal ability to enter into a binding contract.
The Customer is forbidden to enter false, invented or imaginary names during the online order procedure and additional communications. The Vendor reserves the right to prosecute any violation or abuse, in the interests and protection of all consumers.
Moreover, by accepting these Conditions of Sale, you release the Vendor from any liability deriving from the issuing of incorrect tax documents due to errors in the data you provided at the time of the entry of the online order, since, as the customer, you are the only one responsible for their correct entry.

3. Sales through the eCommerce service

“Online sales contract” means the remote contract for the sale of chattel goods (hereinafter the Products) signed entered into between you, as the Customer, and LOHE, as the Vendor, in the context of an eCommerce service organized by the Vendor, which uses the remote communications technology known as the Internet.
To conclude a contract for the purchase of one or more Products, you must fill out the electronic order form (hereinafter, the Order) and send it to the Vendor over the Internet by following the relative instructions.
The Order contains:
- A reference to these General Conditions of Sale;
- Information and pictures for each Product and its price;
- The means of payment that you can use;
- The delivery methods for the Products purchased and the relative shipping and delivery costs;
- A reference to the conditions for exercising you right of withdrawal;
- The methods and times for returning the Products purchased.

Despite LOHE’s adoption of measures to ensure that the photographs on the site are faithful reproductions of the original products, including the use of every possible technical solution to reduce inaccuracies to a minimum, there may always be differences due to the technical characteristics and resolution of colors on the computer you are using. Consequently, the Vendor will not be liable for any shortcomings of the product pictures on the site due to the above technical reasons, since these pictures are only for purposes of illustration.
Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale, including the Notice of the right to withdrawal and the Privacy Policy.
The contract is concluded when the Vendor receives your Order Form over the Internet and checks the correctness of the data on your order.
The language available for concluding the contract with the Vendor is Spanish and the contract is governed by Spanish law.
After the conclusion of the contract, the Vendor will be responsible for filling your order.

4. Order Fulfillment

By sending the Order over the Internet, you unconditionally accept, and undertake to be observe, these General Conditions of Sale in your relations with the Vendor.
After the contract is concluded, the Vendor will send you an Order Confirmation, by e-mail, containing a summary of the information already contained in the Order described in paragraphs above.
It is possible that, before sending the Order Confirmation, the Vendor will contact you at the e-mail address or telephone number you indicated to request additional information about the Order you sent over the Internet.
The Vendor may refuse to fill your purchase orders that do not provide a sufficient guarantee of solvency, are incomplete or incorrect or if the Products are not available. In these cases, we will inform you by e-mail that the contract is not concluded and that the Vendor has not filled your Order, specifying the reasons. In this case, the sum authorized on the Customer’s means of payment will be released.
If the Products shown on the web site are no longer available or for sale after the sending of the Order, the Vendor will notify you of the unavailability of the Products ordered in a timely manner and, in any case, within thirty (30) working days after the date on which you sent your Order to the Vendor. In this case, the sum authorized on the Customer’s means of payment will be released.
Each sale made by the Vendor through the online sales service can regard one or more Products, without limit of quantity for each item.
LOHE reserves the right to refuse orders from a customer that it is suing relative to a previous order. This applies equally to all cases in which LOHE considers the client to be unsuitable, including by way of example, the case of previous violations of the contract conditions for online purchases from the site or for any other legitimate reasons, especially if the customer was involved in any kind of fraudulent activity.

5. Sale Prices

Except where indicated otherwise in writing, all Product prices and shipping and delivery expenses indicated on the web site and in the Order include VAT and are expressed in euros. The validity of the prices shown is always and only that indicated on the web site at the time the Order is sent over the Internet. Product prices and shipping and delivery expenses can be changed without any obligation to give advance notice. So, check the final sale price before sending the relative Order.
All Products are shipped directly from Spain. Where not specified otherwise, Product prices and shipping and delivery expenses shown on the web site and on the Order do not include any customs duties or taxes if shipping to countries outside the EU or to countries in which current law requires importation fees.
Therefore, the Customer is responsible for these costs and they must be paid at the time the Products are delivered, according to the specific instructions in the Order Confirmation.

6. Secure payment

We have the following payment methods: Credit and prepaid, Paypal and bank transfer.

  1.- Credit cards and prepaid cards through Redsys’ secure e-commerce platform.
For orders on our site, we accept payments by credit cards and prepaid cards cards (Visa, Mastercard, Maestro, American Express, Discover and Aurora Card) without adding any fees to the Product and shipping costs. You must be the holder of a credit card that is valid at the time of the order for the Products purchased online and the name shown on the card must be the same as that indicated on the invoice. If these requirements are not met, it will not be possible to proceed with the order.
At the time of the online purchase, simultaneously with the Order Confirmation, the bank of reference will deduct the amount of the order from the available credit on your credit card. The amount will only be debited to your credit card at the time the Products purchased are shipped.
If, after paying for the products purchased online and receiving the package with your order, you wish to exercise your Right of Withdrawal, for any reason, the Vendor will instruct the bank to credit the amount to be reimbursed directly to your credit card.
  2.- Paypal.
If you have a Paypal account, LOHE provides the option of paying directly using the e-mail account and password you used when you registered with www.paypal.com
If you do not have a Paypal account, enter your data and follow the instructions as image below.

   3.- Bank Transfer

LOHE account nº: IBAN ES12 2085-0135-10-0330239960, BIC/SWIFT:CAZRES 2Z.
After making payment please send the details of it, by email to:
info@loheshop.com or Fax +34976775006 to verify payment.
Please note that transfers take 1-3 days to arrive, so these requests will be processed as soon as payment is verified even while the / items are reserved.
At no time during the purchase procedure will LOHE have access to your credit card information (such as the number of the credit card or its expiration date), which is sent using directly to the subject that manages the electronic payment (bank or Paypal) over a connection protected by an encryption protocol. This data is not kept by the Vendor in any computer archive.
So, the Vendor cannot, in any case, be considered liable for any fraudulent or undue use of credit and prepaid cards by third parties.
What is CES?
The credit card payment is completely secure, data is transmitted in an encrypted SSL. To pay by credit and prepaid cards only accept transfers CES (Secure Electronic Commerce). After verifying that the card is attached to the CES system, the system will contact the bank that issued for the buyer to authorize the purchase. When the bank confirms authenticity, be charged by the card. Otherwise the order will be cancelled.

7. Shipping and delivery of the products

Each shipment contains, the products(s) ordered, the relative accompanying shipping document/invoice, any accompanying documentation required by the country to which it is being shipped,any informational and marketing materials.
The Products purchased on the web site from the Vendor can be delivered to the Customer’s requirement address, the products purchased will be delivered by the courier identified by the Vendor to the shipping address indicated by the Customer on the order with insured shipping.When the merchandise is received at your home, please check the integrity of the packages at the time of the delivery by the courier. In the case of problems, point them out to the courier, make sure they are noted exactly and reject the delivery. Otherwise, you may lose your rights in this regard.
Delivery to a sales point with which the Vendor has an agreement for pick-up by the customer, only in the case where this option is specifically provided, the Products purchased can be delivered to a sales point with which the Vendor has an agreement and which you can select at the time of the Order. See the Shipments section for additional information about costs, times, shipping methods and countries served.When the products purchased are delivered to the sales point, you will be notified by e-mail and, from that moment, you will have 10 working days to pick-up the Products on your Order, according to the methods described in the Order Confirmation, failure to pick-up during this period will result in the cancellation of the order by the Vendor and the refund of the entire sum previously paid. The refund will be made to your credit card or Paypal account depending on the payment system selected during the online purchase.
Order Monday to Thursday before 12 noon (Madrid time) and your goods will be delivered at your chosen address within 48 hours. Any orders made after that time will leave our warehouses on the next business day.
Delivery is made by UPS courier within 24-48 hours, so make sure there is someone at home to receive the order on the expected delivery days. Orders placed on Friday Saturdays, Sundays or Spanish public holidays will be processed on the next working day.
LOHE products are delivered by UPS courier to your home, workplace or Kiala delivery points, wherever is most convenient for you.

>To discover the Kiaka Delivery points link here!

8. Right of withdrawal.

Only if the Customer that enters into the contract is a Consumer (this definition meaning any physical person who accesses the site for purposes other than the business or professional activities he may exercise), he will have the right to withdraw from the contract concluded with the Vendor without any penalty and without specifying the reason, with the term of fourteen (14) working days beginning from the day the products purchased on the web were received.
You have to send to e-mail info@loheshop.com or fax +34976775006, and communicate your intention to withdrawal from the contract indicating which products will be returned, when you send to by e-mail or fax your intention to withdrawal ,you will be given all the information you need to return the Products.
The right of withdrawal is subject to the following conditions,the Products must be returned in their entirety and not just parts or components of them, the Products returned must not have been used, worn, washed or damaged, the Products returned must be sent back in their original packaging with the promotional gifts included, the Products returned must be sent back to the Vendor in a single shipment. The Vendor reserves the right not to accept Products from the same Order returned and shipped at different times, the Products being returned must be delivered to the courier within fourteen (14) working days from the date on which you received the products, in the case where the Vendor offers the option of purchasing a certain package of Products at a lower price than would normally be charged if they were purchased individually (such as 3x2, 2x1, etc.), the right of withdrawal can also be exercised with the return of just some of the products purchased: in this case, the price will be recalculated at the normal price charged for the purchase of the single product. In all other cases (such as combined sales, bonus operations, etc.) the right of withdrawal can only be exercised with the return of all the Products purchased, for this reason excluding any partial exclusion.
If you exercise the right of withdrawal according to the preceding conditions explained in paragraphs above, the Vendor is required to refund the sums paid by the Customer within no more than 30 days from the material receipt of the returned products by the Vendor. Normally, the crediting of the amount originally withdrawn by LOHE occurs very quickly but the time required for the credit to appear in your current account will depend on your bank, in the case of a return, the only charges remaining will be the initial shipping charges for the products purchased.
LOHE will only refund the initial shipping charges in the case of damage in transport or shipping errors by Vendor. In these cases only, the Vendor will also refund the amount that you paid for shipping expenses. The Vendor will send an express courier to pick-up the product from the address you indicated.
For the return, you must only use the courier indicated by the Vendor indicate: in this way, you will not have to pay the expenses you are responsible for to return the products purchased because the Vendor will pay them on your behalf. Then, except for the provisions of above paragrah and for returns due to product defects, the Vendor will deduct a lump-sum amount from the refund due you equal to the cost you were previously charged for shipping to your home, or the shipping expenses. In addition, from the moment the products purchased are given to the shipper indicated by the Vendor, the Vendor will release you from any liability if the products are lost or damaged during transport.
In the case where the option to deliver the products to one of the sales points that has an agreement with the Vendor was available at the time the online return form was filled out, you can return the Products directly to a sales point with an agreement with the Vendor. In that case, in addition to the price paid for the purchase, you will also be refunded the shipping expenses that you were previously charged for the delivery of the Products purchased. From the moment the products are delivered to the sales point, the Vendor releases you from any liability if they are lost or damaged during transport.
In the case of the exercise of the right of withdrawal, the Vendor will issue a refund, within 30 days from the date it received the Products returned by the methods indicated above, by crediting the amount to be refunded by the same payment method you selected at the time of the order.
In the case of the exercise of the right of withdrawal without following the methods indicated above (such as beyond the 14 days required by law, or without having filled out the Online Return Form, etc.), the Vendor will resend the Products purchased, charging you for the additional shipping expenses.
The right of withdrawal cannot be applied in the case of products that have been customized on your explicit request at the time the order was entered.
Waranty of nonconforming products: The Vendor is responsible for any defects in products offered on the site, including the nonconformity of the items to the products ordered, in conformity with Spanish law.

9. Contacts

10. Communications to the customer.

The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, certifications, information, statements and, in any case, all documentation about the operations executed, referring to the purchase of the Products, will be send to the electronic mail address indicated at the time of registration, with the possibility of downloading the information on durable media using the methods, and within the limits, required by the site.

11. Privacy Policy

With reference to your personal data you can always exercise your rights under the Privacy Law 15/1999, of December 13, Protection of Personal Data and on the RD 1720/2007 of 21 December approving the Regulation implementing the LO is approved 15/1999 LOHE informs you of the existence of a file of personal data created by and under the responsibility of LOHE with the data obtained on the website www.loheshop.com. The purpose of this file is to manage your contract with us as well as carrying out promotional activities themselves or others by any means, whether by telephone, as the sending of commercial messages via SMS, etc., which may be your interest from the study and segmentation of data collected while browsing the website, the data provided by filling in any form, including those arising from the business relationship or delivery of products marketed. If you do not wish to receive advertising, just log into your account and disable the sending of newsletters and information. In compliance with the provisions of the Ordinance of the Organic Data Protection Law 15/1999 of December 13, approved by Royal Decree 1720/2007 of December 21, Law 34/2002, of July 11, Services of information society and electronic commerce and other provisions governing its development, customers and users of www.loheshop.com may at any time exercise their rights of access, rectification, cancellation and opposition of their personal data by writing to the Data Protection Act Committee GG.AA. LOHE INTERNACIONAL S.A. Crta.Logroño N.232, 247 Km B. Pol. Ruiseñores I nave 6 Zip code: 50 011 Zaragoza, where the name, user and email with which you signed up will be shown, and enclosing a photocopy of your ID so we can validate that it is you who exercises this right. In the event that the information supplied is associated with a purchase, the Spanish legislation obliges us to maintain at least six years so it can not be deleted or corrected if the customer requests it. LOHE commits to the use of data in the file, to respect its confidentiality and use in accordance with the purpose of the file, and to comply with its obligation to keep it and adopt all measures to prevent alteration, loss, treatment or unauthorized access, in accordance with the provisions of the Regulation on Security Measures for automated files containing personal data, approved by Royal Decree 1720/2007 of 21 December. Our secure server guarantees the privacy of the information you transmit to us. This privacy is achieved using SSL, encrypting the data sent by the RSA encryption system, so that no one can appropriate them as they do not have the required key. You can check that your browser is secure if the padlock symbol appears and also you can see that the URL changes slightly: no longer starts with http but https.

12. Governing law and competent jurisdiction

These General Conditions of Sale are governed by Spanish law and will be interpreted according to it, without prejudice to any other mandatory rule prevailing in the country of habitual residence of the Customer. Therefore, the interpretation, execution and cancellation of the General Conditions of Sale are subject exclusively to Spanish law and any disputes relating to and/or consequential to them shall be resolved exclusively by Spanish courts. In particular, if the Customer qualifies as a Consumer, any disputes will be resolved by the court of his domicile or residence based on the applicable law or, at the consumer’s option in the case of a suit filed by the consumer, by the Court of Zaragoza. If, instead, the customer is acting in the exercise of his business, commercial, craft or professional activities, the parties consensually establish the exclusive jurisdiction of the Court of Zaragoza.

13. Cookies

We also note that to improve your browsing experience, manage the contents of your basket, bring our personalized tips, and inform you of our offers for online customers or partners, our website uses cookies implantation devices and IP storage. A cookie is a file that we place in your computer, whose sole purpose is to simplify your navigation www.loheshop.com (this cookie can not contain viruses or be executed, because it is not an active file). The cookie can only be read by LOHE and for you, and you can delete it if you wish, by accessing the options in your browser. See the Help menu for more information.