We want you to enjoy your LOHE order as soon as possible 💛

Once your order leaves our warehouse:

• 📦 Orders shipped Monday through Thursday are delivered within 24-48 business hours.
  
• 📦 Orders shipped on Fridays or the day before a holiday are delivered on the next business day (usually Monday or the next working day).
  

Couriers do not deliver on Saturdays, Sundays, or holidays.

Your LOHE order will be sent directly to the address you provide us at the time of purchase 💛

In the event that your order includes several items and one is not available at that time, we may send it in more than one shipment so that you receive the available products as soon as possible.

In these cases, you will not incur any additional cost for subsequent shipments.

We want shopping at LOHE to be easy and transparent 💛

• 🚚 Free shipping to mainland Spain and Portugal at this time.
  
• 🎁 During some special campaigns, you will also be able to enjoy additional free shipping offers.
  

We currently do not ship to the Canary Islands, Ceuta, or Melilla.

👉 The shipping cost will always be clearly displayed before you finalize your purchase, so you can have complete peace of mind throughout the process.

No, we currently do not ship to the Canary Islands, Ceuta, and Melilla.

Yes, we ship to the Balearic Islands as usual. If you have any questions, please contact our customer service department.

As soon as your order leaves our warehouse, you will receive a shipping confirmation email 💌

This email will include:

• 📦 Your order tracking number
  
• 🚚 A direct link to check the shipping status with the courier
  

From that link, you will be able to see your order's location and estimated delivery date at all times.

👉 If you can't find the email, please check your spam or promotions folder.

And if you still don't see it, we'll be happy to help you.

To help you choose the ideal size, we recommend consulting our size guide, available on each product page.

If you are between two sizes, we usually advise choosing the larger one for greater comfort in homewear garments 💛

And if you have any questions, we will be happy to help you choose the perfect option for you.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

• The right of return cannot be exercised when there is clear evidence that the products have been used for an extended period (more than a few minutes).
• Returns of lingerie that has been tried on will not be accepted. It is mandatory to return the corresponding products correctly, in their original, perfect condition for resale (without imperfections, defects, or stains caused by the customer) and together with their corresponding accessory(ies).
• No package lacking sender identification elements (name, surname, address, order number) can be accepted. The return of requested products or services.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Should the customer detect any problem at the time of delivery of their order (damaged packaging, missing or deteriorated products), they must indicate it in writing on the carrier's delivery note and contact our customer service center by phone (976 77 50 05) within 7 days following receipt. No returns of damaged items, nor claims for missing items, will be accepted if not communicated within the established period. All of this is without prejudice to the warranty right for products not conforming to the contract, which every consumer is entitled to, in accordance with current regulations.

• If the return is for an order placed in Spain, the shipping costs for the first return are free if using Correos, or have an adjusted cost of €2.99 if GLS needs to pick it up at your home.
• If the return is for an order placed outside Spain, return shipping costs will be borne by the customer (€15).
• Cash on delivery shipments will not be accepted. In case of doubt, contact our customer service department at (+34) 976775005, or by sending an email to info@loheshop.com where they will provide you with instructions for making the return and shipment in the package.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

At LOHE, we've been creating homewear garments for over 25 years with a very clear goal: for you to feel comfortable, pampered, and good at home 💛

We design each collection with attention to detail, selecting soft and quality fabrics, and taking care of every phase of the process to offer durable, comfortable, and pleasant-to-wear garments.

We are a brand with a family origin and a textile spirit, where quality, comfort, and timeless design always prevail over fleeting trends.

Because for us, it's not just about dressing for home, but about accompanying you in your most everyday moments with well-being and style.

At LOHE, we have been designing pajamas, bathrobes, and nightgowns for over 25 years for those who value comfort, quality, and well-made details. We design each collection with daily well-being in mind, using selected fabrics and carefully studied patterns to offer comfortable, durable, and pleasant-to-wear garments season after season.